Frequently Asked Quesitons
THIS IS A PLACEHOLDER. ACTUAL FAQ'S TO COME.
Are customers able to modify their US First Aid and Preparedness orders?
Once an order has been submitted US First Aid and Preparedness is unable to modify those orders. US First Aid and Preparedness is unable to add items, change the order, item quantity, shipping address, or the shipping method once orders have been submitted.
NOTE: If an order has been placed but has not yet shipped. US First Aid and Preparedness can cancel the order upon the customer’s request.
Can customers cancel their US First Aid and Preparedness order?
US First Aid and Preparedness can cancel any order that has not yet shipped upon the customer’s request. Once a US First Aid and Preparedness order has been submitted, the orders are immediately processed to ensure the order is delivered in the expected timeframe outlined on the customer’s order confirmation. Customers can check the status of orders through the ‘My Account’ section at usirstaidandpreparedness.com/account. The customer will need to login using their US First Aid and Preparedness account login email address.
If the order placed by the customer is on-hold or backorder, the order can be canceled within the “My Account” section on firstaidandpreparedness.com.
The order can also be canceled by speaking with a US First Aid and Preparedness Customer Service representative. US First Aid and Preparedness Customer Service
can be reached at (360) 604-7799 or through email at email@example.com.
Available hours of operation are, Monday through Friday 7:00AM to 5:00PM PT. The customer should have their order number ready prior to calling.
NOTE: If the order or a specific item on the order has a status other than backorder or on-hold the item or entire order is unable to be canceled.
What is the US First Aid and Preparedness Return Policy?
US First Aid and Preparedness has a 30-day return policy for
Emergency Preparedness and First Aid items.
All unwanted items must be in new, unused condition and at
times still in their original packaging. Refunds will be issued to the customer’s original method of payment within 7-10 business days after receiving the return at our warehouse.
Some clearance items may be final sale and thus non-returnable. Any item that is final sale will include a note in the item
US First Aid and Preparedness advises customer to open the
box(es) their order arrived in to inspect the contents. Even if the customer does not intend to use the contents immediately.
If the customer determines there is an error in the shipment or if an item is missing from the order, please contact US First Aid and
Preparedness Customer Service by phone, (360) 604-7799, or by email firstname.lastname@example.org.
In the case of a shipping error, packing error or defective item, the customer will receive a refund of the entire product price on the
original form of payment as well as the shipping cost.
What if a customer changes their mind after the return deadlineand the product is NOT damaged?
US First Aid and Preparedness returns and exchanges on Emergency Preparedness and First Aid items will only be accepted 30 days after the order was originally shipped.